Privacy Policy

Integrity Impressions cares about protecting your privacy and is required to comply with the Australian Privacy Principles (“Principles”) contained in the Privacy Act 1988.

This Policy sets out how Integrity Impressions collects, stores, uses and discloses personal information.

The Principles govern the use of “personal information”, which is information or an opinion about an identified individual or an individual who is reasonably identifiable. It need not matter that the information is correct or not or whether it is recorded in a material form or not.

This privacy policy describes the information that the Privacy Act requires us to communicate to all of our clients and contacts. We hope it helps you understand how we handle your personal information and deliver the protection that the Privacy Act affords

YOUR PERSONAL INFORMATION

Personal information held by Integrity Impressions about you may include:

• Name
• Address
• Telephone number
• E-mail address
• Date of birth
• Marital Status
• Tax File Number (TFN)
• Employment information
• Income and other financial details
• Details regarding your spouse/partner.

HOW WE COLLECT PERSONAL INFORMATION

Integrity Impressions collects personal information in a number of ways, including:

• Directly from you. When you provide information by telephone or electronic messages (including email and SMS), via other electronic or digital means (e.g. thumb or flash drive; secure data/documents sharing platform) when you provide information in writing or make personal contact with us directly via our website contact form.
• Sometimes we collect personal information about you from other sources, such as publicly available materials or trusted third parties.

Sometimes you may provide us with personal information about someone else.  You should only do so with that person’s authority or consent and take reasonable steps to advise them of the matters contained in this Privacy Policy.

HOW WE USE YOUR PERSONAL INFORMATION

Your personal information may be used in order to:

• Perform the services you have engaged us to do.
• Communicate to you and update you on the latest software developments; to provide you with education and training information; and to provide technical support and assistance.
• Market other services to you.
• To communicate with you for administration and management purposes.
• We may contact and communicate with you either via telephone, post, facsimile, email, or SMS.

When we collect your personal data and information, we will only use it:

• For the purposes of providing you with the services you have requested of us.
• When responding to your requests to provide that information, including to third parties such as Centrelink, solicitors, banks or for the provision of other expert or specialist services.
• In accordance with a legal obligation (e.g. regulators, government bodies when necessary to comply with applicable laws).
• Where we have your consent.

If we don’t collect your personal data and information, we maybe unable to provide you with all our services

DIRECT MARKETING

We will not communicate with you unless you have been given an opportunity to opt-out of receiving marketing communications from us. If you would like to stop receiving any future communication from us, you can opt-out at any time by contacting us.

HOW WE WITHHOLD AND STORE YOUR PERSONAL INFORMATION

Integrity Impressions may hold your personal information in a number of ways, including:

• Computer systems or databases, which may involve storing data on storage or computer systems provided by third party suppliers.
• Paper records.

Integrity Impressions will store your personal information in a secure environment. It is protected by a combination of physical and technological measures. We have taken all reasonable steps to carefully protect your data from loss, misuse, unauthorised access, or disclosure. If you want more information about the way we manage the information we hold please contact us as we would be happy to provide you with further information on our processes. Our contact details can be found at the end of this document.

International Data Transfer – Overseas Disclosure

In some instances, your information may be disclosed, transferred, or stored at locations outside of Australia – for example, data storage systems on hosting facilities in another country.

The location of overseas recipients will depend on the nature of the services being provided.

In providing our services to you, we may use cloud computing services provided by Xero & Microsoft. Where necessary, we use Encyro to provide an easy-to-use email encryption & secure file sharing platform to protect your important, sensitive information.

Xero’s servers are based in the USA & utilise a third-party data hosting provider, Amazon Web Services (AWS), to host the data.

For information on the security of your data held & controlled by Xero, please see: https://www.xero.com/au/about/security/

All data for Microsoft services utilised by us is stored on servers located within Australia.

For more information on Microsoft’s stringent security controls, please see:

https://www.microsoft.com/en-au/trust-center/privacy/data-location

Documents & data in the Encyro Cloud are protected with encrypted backups stored within multiple data centres within the USA.

For more information regarding Encryo’s data protection controls, please see:

https://blog.encyro.com/backups-at-multiple-data-centers/

By providing us with your personal information, you consent and agree to the possible disclosure, transfer, or storage of that information outside of Australia and acknowledge that these countries may have privacy laws different to Australia.

RETENTION – HOW LONG WILL WE KEEP YOUR INFORMATION?

The length of time your information is retained, depends on what that information is and whether we have an ongoing need to retain it. For example, where we need to comply with applicable legal, accounting or taxation laws and regulations.

We will retain your personal information while we have a continuing relationship with you and for a reasonable period afterwards.  It will then be deleted or otherwise destroyed.

YOU CAN ACCESS YOUR PERSONAL INFORMATION

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to access your information, please let us know. You may be required to put your request in writing for security reasons and in some circumstances, we may need to charge a fee for searching for and providing access to your information.

GIVING US FEEDBACK

If you believe that we have interfered with your privacy in our handling of your personal information, you may lodge a complaint. We will attempt to resolve your complaint in accordance with our internal complaints’ resolution process. We may make changes to this Privacy Policy from time to time for any reason and will publish these changes on the website.

For any opt-out or enquiries, please email -admin@integrityimpressions.com.au or please call 0402419798